Western Power Distribution agrees to payout after support during power cuts deemed ‘totally unacceptable’
The UK’s biggest electricity distribution business has agreed to pay £14.9m after its support for vulnerable customers during power cuts was deemed “totally unacceptable”.
The energy regulator said National Grid’s Western Power Distribution (WPD) did not provide proper support to 1.7 million customers during the outages. An Ofgem investigation, launched in 2020, found that WPD had failed customers in a number of areas including not carrying out criminal record checks for all staff visiting customers’ homes.