As any journalist would, I should make my conflict of interest clear before you read on: I’m an absolute Delta Air Lines fanboy. I’m a Delta Million Miler and Diamond for about seven years running. When Delta is in the headlines, my community comes to me for comment. Last week was no different when Delta…

(SOURCE) https://www.adweek.com/brand-marketing/delta-delivered-bad-news-and-did-it-poorly/